De Novo / Ramp · Colorado Springs
De Novo Center D
Every value on this page is fictional and belongs to an unnamed scenario center. It demonstrates how I would move from a signal to a root cause to an owned action.
Center health
Operating snapshot
Census
14 / 40
Capacity Utilization
35%
Treatment Fulfillment
81%
from 74% four weeks ago
Revenue vs Plan
-18.5%
Labor %
84%
Team Retention
90%
Family Satisfaction
93%
Open Roles
5
Every value in this view is illustrative and fictional. It does not represent Soar performance.
Diagnostic
Operating funnel — where is the constraint?
Reading performance in sequence separates a demand problem from a capacity problem before any action is assigned.
- Healthy
Referral Demand
Referral development ahead of opening plan.
- At Risk
Intake / Conversion
Conversion 58% while intake process stabilizes.
- At Risk
Authorization / Readiness
Credentialing completion at 82% limits payer mix.
- At Risk
Staffed Capacity
Five roles open against ramp plan.
- Healthy
Scheduled Treatment
Schedules matched to current staffing.
- Healthy
Delivered Treatment
Fulfillment improving week over week.
- Below Plan
Revenue / Financial
Below plan as expected in ramp; watch the slope, not the level.
Executive interpretation
DerivedVariance here is expected in a ramp. The question is slope, not level — credentialing completion and clinical hiring are the two levers that change the slope.
People
Newly formed team; retention strong, hiring pipeline is the constraint.
Capacity
Capacity intentionally ahead of census; utilization will climb with hiring.
Family
Early family feedback positive; onboarding communication is a strength.
Financial
Below plan consistent with a ramping center; break-even projected in ramp model.
Accountability
30-day action plan
An insight without an owner and a date is a comment, not a plan.
| Priority | Issue | Scope | Owner | Function | Target Outcome | Due | Status | Latest Update |
|---|---|---|---|---|---|---|---|---|
| P1 | Complete payer credentialing to unlock referral conversion | De Novo Center D | Revenue Cycle Lead | Revenue Cycle | Credentialing 82% → 100% | Sep 22, 2026 | In Progress | Two payers pending final submission. |
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