Market Overview

What needs my attention today?

A single view of the Colorado market: where performance is moving, what is likely causing it, what it means for the business, and who owns the next step.

Market KPIs

Colorado at a glance

Center count is public. All other values are illustrative.

Centers

Public fact

Current Colorado centers

Market Census

Illustrative

1,042

Children in active care

+2.1%

Staffed Capacity

Illustrative

87%

Of authorized treatment capacity

-3 pts

Treatment Fulfillment

Illustrative

88%

Delivered vs authorized hours

-2 pts

Revenue vs Plan

Illustrative

-3.8%

Month to date

-1.4 pts

Contribution Margin

Illustrative

18.6%

Market blended

-0.9 pts

Family Satisfaction

Illustrative

93%

Illustrative internal measure

-1 pt

Team Retention

Illustrative

86%

Rolling 12-month

+1 pt

Portfolio

Market health

On Track

Watch

Needs Attention

Ramp / De Novo

Counts are illustrative and are not attributed to any named location.

Priorities

What needs my attention?

Each item connects signal → cause → business impact → action. Nothing here is a conclusion about Soar performance; it demonstrates how I would frame an operating exception.

Open action tracker

Staffed Capacity Risk

High severityMature Center A

Treatment fulfillment declined from 86% to 79% over four weeks.

Likely operating driver: Three open RBT positions and increased callout frequency are reducing staffed treatment capacity.
Why it matters: Reduced treatment availability may affect family access, continuity, utilization, and revenue performance.

Recommended investigation

1.Review vacancy and time-to-fill trends
2.Compare scheduled vs delivered treatment hours
3.Review callout patterns
4.Compare staffing practices with a high-performing peer center
5.Establish a 30-day recovery target

Owner: Market President with Center Director
Target date: Sep 19, 2026
Status: In Progress

Open center detail Convert to action

Intake Conversion Softening

WatchMature Center C

Intake conversion moved from 71% to 62% over six weeks; time-to-start extended.

Likely operating driver: Slower first-contact response and a longer scheduling gap between inquiry and first visit.
Why it matters: Census additions lag referral volume, which shows up in revenue one to two months later.

Recommended investigation

1.Measure first-contact response time by day of week
2.Review inquiry-to-first-visit interval
3.Check whether declines cluster by payer or by requested service
4.Compare against the highest-converting scenario center

Owner: Center Director with Growth
Target date: Sep 30, 2026
Status: In Progress

Open center detail Convert to action

Authorization Backlog Extending Time to Start

WatchGrowth Center C

Average time-to-start extended by 6 days across the last 30 days.

Likely operating driver: Authorization throughput has not scaled with a 9% month-over-month referral increase.
Why it matters: Families wait longer to begin care, and ramp revenue slips even though demand is strong.

Recommended investigation

1.Segment authorization aging by payer
2.Identify rework causes in submitted packets
3.Confirm staffing of the authorization workflow against volume

Owner: Revenue Cycle Lead
Target date: Sep 15, 2026
Status: In Progress

Open center detail Convert to action

De Novo Launch Readiness

WatchFuture Center Beta

Clinical hiring at 48% against an opening threshold of 75%.

Likely operating driver: Clinical hiring is below the staffing threshold required to support planned opening census.
Why it matters: Opening with insufficient staffed capacity risks family experience at the moment of first impression and slows the ramp curve.

Recommended investigation

1.Confirm hiring pipeline conversion by role
2.Assess whether opening date or enrollment pace should move
3.Review referral development commitments against realistic first-90-day capacity

Owner: Market President with People / Recruiting
Target date: Oct 1, 2026
Status: Decision Needed

Convert to action

Practice Worth Spreading

OpportunityMature Center B

Fulfillment held at 95% through a four-week period of elevated callouts market-wide.

Likely operating driver: A small float bench and a two-week-ahead schedule build absorb absence variability before it reaches families.
Why it matters: If two additional scenario centers adopt the practice, illustrative modeling suggests roughly 1.5 points of market fulfillment recovery.

Recommended investigation

1.Document the schedule-build cadence
2.Size the float bench economics per center
3.Pilot at the two lowest-fulfillment scenario centers

Owner: Market President
Target date: Oct 3, 2026
Status: Not Started

Open center detail Convert to action

How I read the market

Leading vs lagging indicators

Lagging indicators tell us what already happened. Leading indicators help us intervene before the P&L miss.

Leading indicators

May help predict future performance.

Referral volume
Intake conversion
Time to start
Vacancies
Callouts
Staffed capacity
Scheduled vs delivered hours
Emerging family feedback

Lagging indicators

Tell us what already happened.

Revenue
Margin
Turnover
Census

Illustrative correlation

Vacancies rise → capacity falls → fulfillment falls → revenue follows

Revenue is the last line to move. By the time it does, the intervention window has already been open for four to eight weeks. The point of this view is to act in that window.

Every value in this view is illustrative and fictional. It does not represent Soar performance.

Cadence

Executive Operating Rhythm

Visibility only matters if it lands inside a repeatable weekly cadence. This is how I would structure the operating week.

Monday

Colorado Market Performance Review

Exceptions
P&L
Census
Capacity
Staffing
Center health

Friday

Executive Summary Generator

The weekly update the market should be able to produce without anyone manually assembling it.

Generate the Friday executive update from the illustrative dataset: what improved, what deteriorated, what changed, and which decisions are waiting on me versus waiting on others.