Mature · Denver / Metro
Mature Center A
Every value on this page is fictional and belongs to an unnamed scenario center. It demonstrates how I would move from a signal to a root cause to an owned action.
Center health
Operating snapshot
Census
62 / 74
Capacity Utilization
84%
Treatment Fulfillment
79%
from 86% four weeks ago
Revenue vs Plan
-7.4%
Labor %
63%
Team Retention
78%
Family Satisfaction
89%
Open Roles
3
Every value in this view is illustrative and fictional. It does not represent Soar performance.
Diagnostic
Operating funnel — where is the constraint?
Reading performance in sequence separates a demand problem from a capacity problem before any action is assigned.
- Healthy
Referral Demand
Referral volume 6% above trailing 12-week average.
- Healthy
Intake / Conversion
Intake conversion steady at 71%.
- Healthy
Authorization / Readiness
Authorization turnaround within normal range.
- At Risk
Staffed Capacity
Three open RBT positions plus elevated callouts reduce staffed hours.
- At Risk
Scheduled Treatment
Scheduled hours below authorized hours for four consecutive weeks.
- At Risk
Delivered Treatment
Delivered-to-scheduled ratio down 5 points.
- Below Plan
Revenue / Financial
Revenue 7.4% below plan.
Executive interpretation
DerivedDemand appears sufficient. Current performance is more consistent with a staffed-capacity constraint than a demand-generation problem.
People
Three open RBT roles, time-to-fill at 41 days, callout rate elevated to 7.8%. 90-day turnover is the highest in the illustrative portfolio.
Capacity
Staffed capacity is the binding constraint. Authorized hours exceed schedulable hours by roughly 11% each week.
Family
Scheduling and continuity themes rising in illustrative family feedback; satisfaction has softened from 94% to 89%.
Financial
Revenue 7.4% below plan; labor as a percent of revenue elevated due to overtime coverage rather than headcount growth.
Accountability
30-day action plan
An insight without an owner and a date is a comment, not a plan.
| Priority | Issue | Scope | Owner | Function | Target Outcome | Due | Status | Latest Update |
|---|---|---|---|---|---|---|---|---|
| P1 | Close three open RBT positions | Mature Center A | Center Director | People / Recruiting | 0 open RBT roles | Sep 12, 2026 | In Progress | Two candidates in final stage; third requisition reposted. |
| P1 | Reconcile scheduled vs delivered treatment hours weekly | Mature Center A | Center Director | Clinical Leadership | Fulfillment 79% → 88% | Sep 19, 2026 | In Progress | Weekly reconciliation started; first week recovered 2 points. |
| P2 | Review callout patterns and coverage model | Mature Center A | Market People Partner | People / Recruiting | Callout rate below 5% | Sep 26, 2026 | Not Started | Pattern analysis scheduled after staffing stabilizes. |
| P2 | Adopt float-bench practice from Mature Center B | Mature Center A | Market President | People / Recruiting | Float coverage for 2 daily absences | Oct 3, 2026 | Not Started | Practice documented; pilot pending staffing recovery. |
Compare